Can I order pickup in advance?
Yes, you can place an order in advance for same day pickup only.
What if I want to cancel or change my order?
Once you make your payment, your paid order will be sent to our Saboten Aberdeen location. Consequently, we are unable to cancel or modify your order immediately. If you need to make any changes to your order, please contact us directly at our local store at (604) 295-9351 during our business hours one (1) hour before your pick up slot.
What if the recipient is not available to receive the order?
Please contact us as soon as possible at our store during our business hours (604) 295-9351 for adjusting the pick up time or date if the recipient is not available on the time or date you have picked for the order.
How do I report a problem with my order or give feedback?
Please share your feedback with us via order@saboten.ca.
Saboten Aberdeen Restaurants are not gluten-free or vegan restaurants and can take no responsibility should cross-contact occur between foods. The menu is offered to assist you with your dietary needs and concerns, but you must be aware that cross-contact can occur and consider this information seriously. Please contact us at the store directly if you have any concerns on food allergies and dietary restrictions before confirming your order.
“Personal Information” is information that directly or indirectly identifies you or can be used to identify you as an individual. The following are categories of Personal Information we may collect about you and how we collect it:
Registration, Payment and Personal Information from Patrons. As a Patron, the Service may require you to enter information including your name, phone number, e-mail address, passwords and security question responses etc., and payment information such as your credit card number, expiration date and billing address (“Payment Information”) to use and access the Service, including to settle, pay for or close (“Settle”) a check, bill, tab, owed payment or other transaction (each a “Transaction”) with Establishments, including but not limited to restaurants, bars or stadiums. Additionally, when users are requesting and performing various activities on the Service, you may provide us Personal Information that will facilitate our effective response to those requests, including items such as dietary information, food allergies and preferences.
Registration Information from Establishments. As an Establishment, we will require you to enter information including your company name, address, point-of-sale type, logo, and phone number.
Technical Information. When you access the Service, the Service may automatically record information transmitted, including access times, Internet Protocol (IP) addresses and browser used. We may also use "cookies", "web beacons" or other storage technologies (certain small data files stored on your computer that collect information about visits and usage, retain user preferences and account settings, and may improve the customization and efficiency of your recurring experience with the Service). You can adjust your browser to not accept cookies; however, your experience with the Service and/or Website might accordingly be different and less efficient or you may be unable to access all of the features. We may also obtain technical information from your device, including your unique device identifiers, hardware model, operating system and version, mobile network information, and information about the device's interaction with our Service. We may also identify other software running on the device for anti-fraud and malware-prevention purposes, but will not collect any content from that other software.
The Website also uses analytics tools such as Google Analytics, a web analytics service provided by Google, Inc. that uses cookies to help the Site analyze how users navigate the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google in aggregate form. Google uses this aggregated information on our behalf in order to evaluate use of the Site, compile reports on Site activity and other services relating to Site usage. You can learn more about Google Analytics and how to opt out here.
The “Technical Information” described in this paragraph is non-demographic and typically is not, in and of itself, personally identifiable and remains in aggregate form. We therefore consider it Blind Data, as that term is defined below. We may use this Technical Information to, for example, improve users’ experience of the Service or block users who violate this Privacy Policy or the Terms. If Technical Information or a combination thereof does identify you as an individual, we will treat the information as Personal Information.
Location-Based Information. We and our service providers may collect certain location-based information (“LBI”) from you, such as identifying locations where you activate the Service, check into an Establishment, or make a Ready transaction. We will collect this information only when you provide consent; we may directly and explicitly request your consent or the Service may check your device settings regarding location sharing. We may use LBI to provide the Services to you, such as listings of nearby Establishments, targeted coupons, and special offers. Certain aspects of the Service may be dependent on LBI, and your withholding of LBI may prevent or materially limit the Service’s functionality. You can discontinue LBI tracking or withdraw your consent at any time by: contacting us using the contact details at the bottom of this Privacy Policy, changing the preferences on your mobile device, or following the standard uninstall process to remove the applicable instances of the Service from your device.
Transaction Data. We may (and you authorize us to) access, use, process, and transmit data related to your use of the Service, including Transactions enabled by the Service and related Transaction information, including item descriptions, price, tax and tip amounts (“Transaction Data”). If you are a Patron, Transaction Data may include Establishments you patronize and information about the other users with whom you go to Establishments or use the Service. We may (and you authorize us to) obtain Transaction Data directly from you, the other parties engaged in the Transaction, and/or indirectly, such as via an Establishment’s point-of-sale system.
Sources. We collect the information listed above from the following categories of sources:
Permitted Uses. Personal Information, Technical Information, LBI and Transaction Data are collectively referred to as “Information.” We only collect and process Information submitted to us through the Service for the purposes described in this Privacy Policy or the Terms, including:
Information includes data we collect through the Service, even if you have not signed up for an Account.